Last updated: 2026-06-19
The short version
- We collect only what you give us on the quote form (name, phone, address, optional email, optional photos).
- We use it to call/text you back about your junk-removal job.
- We never sell, rent, or share it with third parties for marketing.
- We use Vercel Analytics (anonymized, no cookies) to understand which pages help customers.
What we collect
When you submit our quote form, we receive:
- Your name and phone number (required)
- Your service address or ZIP (required, so we can quote accurately)
- Your email (optional)
- Photos of the items to be removed (optional)
- The job type and timing you selected
- Any notes you added
We also collect basic anonymized site analytics (pages viewed, device type, country) via Vercel Analytics, which does not use cookies and does not track you across other sites.
How we use it
- To reply to your quote request by phone, text, or email
- To complete the job if you book us
- To send you a donation receipt where applicable
- To improve our site (aggregate analytics only)
Who we share it with
We do not sell your information. We share it only with the service providers we use to run the business:
- Email delivery (e.g., Resend) — to send your quote confirmation
- SMS delivery (e.g., Twilio) — to text you back
- Hosting (Vercel) — to operate this website
- Analytics (Vercel Analytics) — anonymized site usage
Each of these providers has its own privacy policy. They are not allowed to use your information for their own marketing.
SMS messaging
By submitting our quote form and providing your phone number, you consent to receive SMS messages from Royal Junk Pros related to your quote request. Message and data rates may apply. Reply STOP at any time to opt out. We do not send marketing texts unless you explicitly opt in.
Cookies and tracking
We use a small number of cookies and tracking scripts. They fall into three categories, and you can choose which ones to allow from the cookie banner the first time you visit (or anytime via the “Cookie Settings” link in the footer):
- Essential — required for the quote form, booking calendar, and basic site navigation. These are always on and don't track you across other sites.
- Analytics — Google Analytics 4 and Microsoft Clarity (heatmaps and session replay). Only loaded if you accept the Analytics category. Used to understand which pages help customers; not used for ads.
- Marketing — Google Tag Manager and Meta (Facebook) Pixel. Only loaded if you accept the Marketing category. Used to measure our Facebook and Google ad campaigns.
Vercel Analytics (basic aggregate page views) is cookieless and runs without setting identifiers. Until you make a choice in the cookie banner, no analytics or marketing scripts load at all.
Your rights
You can request that we delete your information at any time by emailing info@royaljunkpros.com. We'll confirm deletion within 7 days. We may retain records of completed jobs for accounting purposes (typically 7 years, per tax requirements).
Children's privacy
Our services and this website are intended for adults 18 and older. This site is not directed at children, and we do not knowingly collect personal information from anyone under 13, in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us their information, email info@royaljunkpros.com and we will delete it promptly.
Changes to this policy
We may update this policy as the business changes. The “last updated” date at the top reflects the most recent revision.
Contact
Questions? Email info@royaljunkpros.com or call (816) 965-7925. We operate as a service-area business in Independence, MO; reach us by phone or at info@royaljunkpros.com.